Refund policy

Due to the custom nature of our products, we cannot accept returns or exchanges. All sales are considered final. However, we are committed to ensuring the satisfaction of our customers.

If you received wrong or damaged items, or if there is any other issue, please contact us within 14 days of receiving your order by emailing us at hello@candidaura.com. Please include:

• your order number
• the item(s) in question
• clear photos or videos of the wrong or damaged item

Once we review your inquiry and verify the incorrect or damaged item(s), we will offer a refund back to your original payment method, ship you a replacement, or provide store credit, depending on the circumstances and your preference. Apart from receiving wrong or damaged items, we are unable to issue refunds. 

If for any reason you are not satisfied with your order, please reach out to us. While we can't promise a refund or exchange, we are dedicated to working with our customers to find satisfactory resolutions.

Please note that this policy does not affect your statutory rights under the consumer protection laws applicable in your country.